Terms and Conditions for Purchases of Bear Box Bros Products

Payment and deposits

  • All bear box trash enclosures are hand and custom-made for each customer and require a 50% deposit. 

  • Once a bear box trash enclosure is finished, a final inspection by the customer, either in person or via Facetime (or video call), will be required. Once the inspection is signed off on, the remaining balance and any delivery charges, if applicable, will be required to be paid before delivery.

  • Any noticeable damage must be reported upon receipt of delivery. Delivery receipts signed and complete, without any noted discrepancies, will be the consignee’s responsibility and not Bear Box Bros. Notify customer service regarding any problems within 1 day. Bear Box Bros is not responsible for product that has been reshipped from the original destination.

Shipping/Delivery/Freight

  • Delivery in the San Bernardino Lake Arrowhead mountain area is free! This includes the following areas only; Lake Arrowhead, Crestline, Twin Peaks, Rimforest, Skyforest, and Running Springs. 

  • Outside the Lake Arrowhead mountain area listed above, personal delivery is as follows: Green Valley area $35, Big Bear $45, Silverwood area $35.

  • We have delivery options for California and the continental United States. Please call for a delivery quote. All delivery fees must be paid before shipping. 

  • Bear Box Bros hold a superior standard when delivering your bear box trash enclosure. That is why we do not use traditional shipping companies such as UPS, FedEx, or DHL. We hand-select our delivery personnel to make sure your product arrives safely. 

  • All deliveries are scheduled according to the customer’s availability, and the customer must be available to sign off on the delivery. If our delivery service cannot complete delivery for any reason due to the customer, there will be additional charges. 

Cancelation and Return Policy

  • Cancelations of any order may be made up to three days after purchase. After three days, there are no refunds on deposits. 

  • Since each product is hand and custom-made, there are no returns or exceptions. If there is a problem with your product that is due to Bear Box Bros manufacturing or delivery, your product will be replaced or fixed. 

Guarantee/Warranty

  • Bear Box Bros products are guaranteed against defects in workmanship for a period of thirty (30) days from the date of delivery. This excludes damage or defects due to weather, wildlife, or non-direction of usage. 

  • Bear Box Bros trash enclosure bear boxes are made with weather-resistant products to help slow down aging and damage against the weather. However, there are no absolute
    Weather-proof products. Please be aware that slight weathering on the metal and wood is normal. We are not responsible for normal wear and tear from the weather. Keep in mind that enclosures that are in areas near the ocean or that experience heavy rain or snow will encounter possible rust. To help stop rust spread, we recommend touching any damaged metal areas with Rustoleum paint. 

  • Though Bear Box Bros trash enclosure bear boxes have been rigorously tested against damage by bears and other wildlife in the San Bernardino Mountains, we cannot 100% guarantee that a bear or other animal will never penetrate our structure. Our enclosures are effective deterrents against wildlife, of which most will not penetrate our product. (see our social media for bears trying to get into our bear box on camera). Although unlikely, an animal that is trying to penetrate the Bear Box Bros trash enclosure may cause damage. Any damage caused by wildlife will not be under our control or warranty, and Bear Box Bros will not refund or replace the trash enclosure. 

  • Bear Box Bros trash enclosures are not “rodent proof.” Our enclosures are designed with ventilation in mind. It is not recommended to keep your trash inside the enclosure without being in a trash bin/can.